about 1 month ago
– Sun, Apr 14, 2019 at 10:45:42 PM
Within April, all of you should have received your rewards (the last few were sent at the turn of the month). The inclusion of dark HAL d20s didn't move the delivery schedule forward too much, and most shipments arrived in February or early March.
After the first wave reached you, it was found how a few sets had missing or duplicate dice, so everything sent afterwards was double checked in order to avoid mailing replacements around. Despite slowing down the final part of fulfillment, this additional screening of the dice ensured that everything you are receiving is of top notch quality.
At the same time, we are working to ensure an even faster and accurate fulfillment process, with dedicated staff and built-in quality assurance. It would be of great help if you could provide your general feedback. Please click here to answer a survey.
First of all, the online store for the remaining Dice Odyssey items will finally open later this week, and will be accessible also to non-backers.
Most importantly, there you will find three brand new designs, immediately available!
More info in the next update (previews are already on Facebook or Instagram).
Thanks for your support!
4 months ago
– Wed, Feb 06, 2019 at 12:09:33 AM
Our wish has been granted!
The factory was able to complete the manufacturing of the Dark HAL 20.01 right before their long New Year's holidays, and thanks to Very Priority shipping they are finally here - and look beautiful!
This took some effort and I wasn't sure until the last minute that they could do it, as six weeks from order to delivery is quite an achievement by itself, and more so near January... so I waited to get them before announcing they were ready! Surprise :)
They are currently being quality checked individually and will be included in your rewards as soon as possible. Fulfillment has been going smoothly despite some invoicing and post office hiccups that caused some delays, but a good number of envelopes was mailed, although Backerkit hasn't been updated yet.
Most of you should get your rewards in February as expected, and even backers of the Dark HAL won't have to wait a full additional month!
Nifty shades of gray
4 months ago
– Tue, Jan 08, 2019 at 11:27:22 PM
Minimalist design might appear simple, but it is really one of the most difficult styles to honor when it's time for manufacturing: a single detail can make or break the transition from concept to finished product.
The Dark HAL d20.01 was no exception, and several samples had to be made to find the optimal proportion of clear resin and the best pigment to make it look... just right.
Due to time constraints, it wasn't possible to ship here each sample for examination, and all work has been done remotely, through color palettes and reference pictures. The factory was very responsive and provided each iteration very quickly, but of course the whole process took more time than expected. True to its role, the Dark HAL d20.01 behaved badly from the start, but at least it took less than 20 tries to put it in its place.
The good thing is the factory was available to work on this project while we had our holidays, but now the Chinese New Year celebrations are approaching, and there is a chance that the mass production might not be finished in time before that.
This means that instead of just a couple of weeks, the backers who have also ordered this item might have to wait about a month on top of the scheduled delivery time to receive their reward (the New Year's holidays in China are quite long). The factory has already started the manufacturing process, and while it's possible they won't be able to complete it, they are committed to do all they can to avoid further delays.
All surveys have been sent, and a first batch of envelopes will be mailed next week - starting from those including no add-ons at all, then followed by those with no Dark HAL d20.01.
If you are one of the last 50 backers who shall still complete their survey, please do so as soon as possible for your shipment to be included in the above early batches!
The pledge manager will open to the general public around the end of the next week.
560 times Thank You
5 months ago
– Fri, Dec 28, 2018 at 11:44:13 PM
In just one week the vast majority of backers have completed and submitted their surveys!
In order to prepare all the selected add-ons to be shipped with your Kickstarter rewards, later today these surveys will be locked: If you want to take another look at the limited items still available in the pledge manager, or If you need to review your information or pledge status, please do it now.
You can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://adiceodyssey.backerkit.com/.
The above procedure works also if you didn't receive your survey at all, or if you can't find the original e-mail you have received last week. If you are one of the backers who haven’t answered their surveys yet, please do it as soon as possible (even if you don't plan to add-on anything, we still need an address where to send your Kickstarter reward). If you fill out your BackerKit survey after January 6th your shipment may be delayed.
After the surveys are locked, you will not be able to add-on other items and your cards will be charged for the add-on item you purchased. You will still allowed to update your shipping address up until we also lock addresses for shipping.
Thanks for your collaboration, and...
Have a happy New Year!
5 months ago
– Sat, Dec 22, 2018 at 12:44:33 AM
The pledge manager is ready, and a few lucky backers (5% for each reward) will receive an invitation to test it today. Please look for an e-mail from BackerKit, as it will include a special link through which you will be able to provide your address, and order add-ons. If you didn't receive it today, your turn will come tomorrow :)
It’s important to respond to your survey as quickly as you can since this information is necessary to fulfill your rewards, and because you might miss items available in very low quantities such as the dice trays - in three different versions!
You don’t need to create a BackerKit account to fill out your survey. When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like.
After you respond to your survey, you can go back later and change your responses at any time before we close the surveys and get our final counts on December 29th.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://adiceodyssey.backerkit.com
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account.
The shipping fees paid on Kickstarter will appear as available credit while you fill your survey, as they will be recalculated again at checkout according to the total weight and shipping destination for your reward.
If you order add-ons, your credit card will be charged again around the end of the month.
Or at the beginning of the new year :)
Have a great holiday time!